macanplay Platform Privacy Notice

Data We Collect on macanplay

When you register an account on macanplay, we collect your email address, a chosen username, and a password. During identity verification (KYC), we collect your full name, date of birth, phone number, government-issued ID number (KTP, passport, or driver's license), and a recent photo of your ID. We also request proof of your deposit source (e.g., a bank statement or payment history from DANA, e-wallet, or mobile banking).

As you use macanplay, we record your betting activity—which matches you wagered on, stake amounts, odds selected, and settlement outcomes. We log your login times, IP address, device information (operating system, browser type), and geographic location (inferred from IP). We store transaction records for all deposits and withdrawals, including the payment method used, amount, and timestamp.

We also collect behavioral data—pages you visit on our platform, how long you stay in each section (sports betting, live dealers, slots), and features you use most. This information helps us improve macanplay's performance, detect fraud, and ensure compliance with local gaming regulations.

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  Account information

  Email, username, password (hashed), contact phone, registered address.

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  Identity documents

  Government ID number, photo, proof of deposit source (used only for KYC verification).

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  Transaction history

  All deposits, withdrawals, and bet records (match names, odds, stakes, outcomes, settlement times).

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  Technical and behavioral data

  IP address, device type, login times, pages visited, time spent on platform sections.

How We Use Your Data on macanplay

We use your personal data primarily to operate macanplay and serve your requests. Your email and password authenticate you; your identity documents verify your eligibility to withdraw. Your transaction history allows us to settle bets correctly, process withdrawals, and respond to account disputes.

We analyze behavioral data to improve platform performance—identifying slow features, optimizing server load during peak periods (Liga 1 match nights, Piala AFF tournaments, Champions League fixtures), and personalizing your experience (e.g., showing relevant payment methods based on your location in Jakarta, Surabaya, Bandung, or Medan).

We use your data to detect fraud and money-laundering activity. If your account shows suspicious patterns (sudden high stakes after account creation, rapid deposit-and-withdrawal cycles, access from multiple countries), we flag it for review. We may freeze your account pending investigation and contact you to confirm legitimate activity.

We do not sell your personal information. We share data only with payment partners, fraud services, and legal authorities as required by law.

Third-Party Processors and Data Sharing

Our payment processing on macanplay relies on bank partners and e-wallet providers. When you deposit via local payment virtual account, online payment, e-wallet, or mobile banking, we share minimal information with those banks—your account holder name, amount, and timestamp. When you use local payment, online payment, e-wallet, or mobile banking, we transmit similar data to those wallet operators. These third parties have their own privacy policies and security practices.

We also use fraud-detection services (third-party analytics companies) to identify suspicious activity. These services may receive anonymized versions of your IP address, login history, and transaction patterns. We do not grant them access to your government ID or personal identity documents.

We may disclose your information to legal authorities if required by law—for example, if a government agency requests data as part of a money-laundering investigation or gaming compliance audit. We will comply with such requests unless doing so would violate your privacy rights or applicable law.

Data Retention and Deletion

We retain your account information (email, username, identity documents) for as long as your account is active and for a period after closure (typically 5–7 years) to comply with financial recordkeeping requirements. Transaction records (bets, deposits, withdrawals) are kept for at least 5 years in case disputes arise or regulators request audit trails.

You can request deletion of non-essential data—for example, behavioral logs older than 2 years. We cannot delete your transaction history, identity documents, or other data required by law. If you close your account, we archive your data but may retain it for the retention periods described above.

Cookies and Tracking on macanplay

We use cookies on macanplay to remember your login session, store your language preference, and track usage patterns. These are small text files stored on your browser; they help us recognize you when you return to our platform. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for weeks or months).

We also use tracking pixels and analytics tags to measure how you interact with macanplay—which sections you visit, how long you stay, and which games or sports you favor. This data is anonymized and aggregated (not tied to your name) and used to improve our platform.

You can disable cookies in your browser settings, but doing so may prevent macanplay from functioning correctly (you may need to log in repeatedly, and your preferences may not be saved).

Session cookies

Deleted when you close your browser; authenticate your login and maintain your betting session on macanplay.

Persistent cookies

Stored for weeks or months; remember your preferences and login status across visits to macanplay.

Analytics tags

Track how you use macanplay (pages visited, time spent, features used); data is anonymized and aggregated.

Third-party cookies

Payment processors and fraud services may set their own cookies; they are governed by their privacy policies, not ours.

Your Rights Regarding Your Data on macanplay

You have the right to access your personal data on macanplay. You can download your account information, transaction history, and identity documents. You have the right to correct inaccurate information—for example, if your phone number or address is wrong, contact our support team to update it.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We cannot delete transaction records or identity documents required for compliance, but we will archive them and cease active use. You have the right to object to certain types of data processing—for example, if you do not want us to use your data for behavioral analysis, you can opt out (though this may limit our ability to personalize macanplay or detect fraud).

If you believe we have misused your data or violated your privacy rights, you can file a complaint with your local data protection authority (if your jurisdiction has one) or contact us directly for resolution.

Data Security and International Transfers

We store your personal data on encrypted servers using industry-standard TLS/SSL protocols. Your password is hashed before storage; we cannot view it even if we wanted to. Access to your identity documents and transaction records is restricted to authorized macanplay employees and is logged for audit purposes.

Our servers may be located outside your jurisdiction (e.g., in data centers in Southeast Asia or beyond). By using macanplay, you consent to your data being stored and processed outside your home country. We apply the same security and privacy protections regardless of server location.

If our servers are compromised or a data breach occurs, we will notify affected users as soon as possible. We maintain breach-response protocols and cyber-insurance to mitigate harm.

Contact and Policy Changes

If you have questions about this privacy policy or how we handle your data on macanplay, contact our privacy team via email (listed in your account settings) or live chat during operational hours. We respond to privacy inquiries within 5 business days.

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by displaying a notice on macanplay. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

Summary: Your Privacy on macanplay

We collect personal and transaction data to operate macanplay, process payments, verify identity, and detect fraud. We encrypt your data, store it securely, and do not sell it to advertisers or third parties. We share data only with payment partners (banks, e-wallet providers like DANA, e-wallet, mobile banking), fraud services, and legal authorities as required by law.

You have rights to access, correct, and request deletion of your data (subject to legal retention requirements). You can disable cookies in your browser, though this may affect platform functionality. Our servers may be located outside your jurisdiction; we apply consistent security and privacy practices regardless of location.

For privacy questions or to exercise your data rights on macanplay, contact our privacy team. We respond within 5 business days. This policy may be updated; we will notify you of material changes via email or platform notice. Services are available only where local law permits.